TMCnews Featured Article
VoIP Phone Service Makes Traditional Phone Systems Obsolete
By Ed Silverstein, TMCnet Contributor
Businesses and mobile workers are moving to VoIP Phone (News - Alert) Service at a record pace. With VoIP phone service, any business with a quality broadband connection can enjoy a robust voice solution, make unlimited local and long-distance calls and present a professional face to the world.
Cloud-based phone services, such as Aptela (News - Alert), make traditional phone systems and service obsolete. VoIP phone service is particularly valuable to small companies that do not have tens or hundreds of thousands of dollars to invest in receptionists, telecommunication systems, and/or dedicated IT personnel.
VoIP phone service provides basic phone service features, such as: auto attendant, extension dialing, voicemail and caller ID. Providers also typically offer an expansive set of mobility features that will connect remote offices, teleworkers and employees who travel frequently.
Unlike traditional telephony that is tied to a physical location, VoIP phone service is delivered from the cloud and its features can be accessed anywhere, anytime – through the Internet, traditional wire-line or mobile networks.
Business VoIP phone service is different from residential VoIP phone service in several key ways. For example, residential VoIP services often minimize bandwidth requirements and cost – usually at the expense of voice quality and reliability. This is acceptable for most home use and for home-based businesses. However, a typical business requires more robust capabilities that business-class VoIP providers, such as Aptela, can provide.
Aptela’s VoIP phone service lets businesses:
- Establish a professional image – through a customizable auto attendant with unlimited attendant menus and flexible attendant schedules.
- Leverage 70+ features – so a business can take advantage of a robust set of features and unify it’s calling without changing its existing business processes.
- Avoid a costly, on-premise phone system – delivered over the cloud, businesses can have access to new features, eliminate the need to maintain an in-house system and manage costs with affordable pricing and month-to-month.
- Simplify setup and management – anyone from the office manager to the CEO can set up an account and manage Aptela’s cloud-based phone service.
Aptela also provides professional support and tools to guide the onboarding process. An Aptela VoIP specialist will help customers through the start-up process. The company even has on-staff voice recording talent to customize the auto attendant for your business. And once you’re up and running, Aptela has a U.S.-based, in-house client support center and a robust knowledge base to help you make the most of your service.
Aptela is a leading provider of business-class phone service, answering the communication and collaboration needs of small businesses and mobile workers nationwide who seek a robust and easy-to-use solution.
Aptela was recently recognized as a 2009 Deloitte (News - Alert) Technology Fast 500 company with a No. 78 ranking overall and a No. 15 ranking amongst telecommunications/network providers. Aptela is headquartered in Herndon, Virginia.
Ed Silverstein is a contributing editor for TMCnet's InfoTech Spotlight. To read more of his articles, please visit his columnist page.
Edited by Ed Silverstein
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